pk31 is committed to handling your personal data with the utmost care and transparency. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you hold as a pk31 account holder.
The cards below highlight the core pillars of the pk31 approach to data privacy. These summaries do not replace the full legal text — please read the complete Privacy Policy document further down this page.
pk31 collects only the personal data necessary to deliver, verify, and improve its Services — including registration details, KYC documents, payment records, device information, and platform usage data.
Your data is used to operate your pk31 account, process transactions, fulfil legal compliance obligations, prevent fraud, and — where you have opted in — send you promotional communications relevant to your activity.
pk31 does not sell your personal data. We share data only with vetted service providers who support platform operations, regulatory bodies where legally required, and payment processors necessary for transaction handling.
All pk31 user data is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised personnel on a strict need-to-know basis with full audit logging.
As a pk31 user, you have the right to access, correct, port, restrict, or request deletion of your personal data. You can also withdraw marketing consent at any time. All requests are handled within 30 days of receipt.
pk31 uses essential, functional, and analytics cookies to operate the platform and improve user experience. You can manage your cookie preferences at any time through the pk31 cookie settings panel in your account.
Important Notice: This Privacy Policy ("Policy") describes how pk31 ("pk31", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your") who register for or use the pk31 Platform at pk31.pro. By creating a pk31 account or accessing the Platform in any capacity, you acknowledge that you have read and understood this Policy. Please read it carefully alongside our Terms & Conditions.
pk31 is Pakistan's leading online casino and sports betting platform, serving players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all major cities. As a responsible operator holding an international gaming licence, pk31 takes its data protection obligations seriously and processes personal data only in accordance with applicable data protection legislation and the principles set out in this Policy.
This Policy applies to all personal data collected through the pk31 website, mobile-optimised platform, any associated applications, live chat support interactions, email communications, and any other touchpoint through which you interact with pk31. It does not apply to third-party websites that may be referenced on the Platform — those are governed by their own privacy policies.
For the purposes of applicable data protection law, pk31 is the data controller in respect of the personal data it processes about you. As data controller, pk31 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
All data protection queries, subject access requests, and complaints relating to pk31's handling of your personal data should be directed to the pk31 Data Protection contact as described in Section 16 of this Policy.
pk31 collects personal data in the following categories depending on how you interact with the Platform:
Sensitive Data: pk31 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where strictly required for responsible gaming assessments or legal compliance purposes, in which case explicit consent will be obtained.
pk31 processes your personal data on one or more of the following legal bases:
| Legal Basis | Examples of Processing Activities |
|---|---|
| Contractual Necessity | Account registration, processing deposits and withdrawals, delivering gaming services, managing your pk31 account. |
| Legal Obligation | KYC identity verification, anti-money laundering checks, age verification, regulatory reporting to licensing authority. |
| Legitimate Interests | Fraud detection and prevention, platform security, responsible gaming monitoring, analytics to improve platform performance. |
| Consent | Marketing and promotional communications via email or SMS (where opted in), non-essential cookies and tracking technologies. |
pk31 uses the personal data it collects for the following purposes:
pk31 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the following limited circumstances:
pk31 engages vetted third-party service providers to support platform operations. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, SadaPay), KYC and identity verification providers, fraud detection services, cloud hosting providers, and customer support technology vendors. All service providers are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than providing the contracted service to pk31.
pk31 may disclose personal data to our licensing authority, financial intelligence units, law enforcement agencies, or courts where required to do so by law, court order, or in connection with legal proceedings. Such disclosures are made only to the extent required and pk31 will notify you where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of pk31's assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy terms that will apply to your data following the transition.
No Data Sales: pk31 does not and will not sell your personal data to advertisers, data brokers, or any other commercial third parties. Your data is used solely to provide and improve pk31's Services and to comply with our legal obligations.
As pk31 operates under an international gaming licence and engages global technology service providers, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, pk31 ensures that appropriate safeguards are in place to protect your personal data, including contractual protections with data recipients that are equivalent in effect to applicable data protection standards.
Where personal data is transferred to countries that may not provide the same level of data protection as your home jurisdiction, pk31 implements additional technical and organisational measures to maintain the security and integrity of your data throughout the transfer and processing lifecycle.
pk31 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| KYC and verification documents | Duration of account plus 5 years after closure |
| Financial transaction records | Minimum 5 years from transaction date (regulatory requirement) |
| Gaming activity and betting history | Duration of account plus 3 years after closure |
| Customer support records | 3 years from date of last interaction |
| Marketing consent records | Until consent is withdrawn, plus 2 years thereafter |
| Technical and device log data | 12 months on a rolling basis |
At the end of the applicable retention period, pk31 will securely delete or anonymise your personal data in accordance with its data destruction procedures.
The pk31 Platform uses cookies and similar tracking technologies to operate core platform functionality, remember your preferences, analyse usage patterns, and deliver a personalised experience. The following categories of cookies are used:
You can manage your cookie preferences at any time through the cookie settings panel accessible from your pk31 account settings. Please note that disabling certain cookies may affect the functionality of the Platform.
As a pk31 user whose personal data we process, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us as described in Section 16.
You have the right to request a copy of the personal data pk31 holds about you, along with information about how it is being processed. We will provide a response within 30 days of a verified request.
You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. You may update certain details directly through your pk31 account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that certain data must be retained for legal and regulatory compliance purposes even following an erasure request.
You have the right to request that pk31 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while an objection to processing is being assessed.
Where processing is based on your consent or on a contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
You have the right to object to processing of your personal data where pk31 relies on legitimate interests as the legal basis. You may also object at any time to processing for direct marketing purposes, including profiling related to direct marketing.
Response Timeframe: pk31 will acknowledge all data rights requests within 5 business days and provide a full response within 30 calendar days. Where a request is complex or involves a high volume of data, we may extend this period by a further 30 days with written notification.
pk31 may send you promotional communications about bonuses, new games, special events, and platform updates where you have provided explicit consent to receive such communications during registration or subsequently through your account settings. Marketing communications from pk31 are sent via email and, where applicable, SMS to the contact details registered on your account.
You may withdraw your consent to receive marketing communications at any time by updating your preferences in your pk31 account settings or by clicking the unsubscribe link included in every marketing email. Withdrawal of marketing consent does not affect pk31's ability to send you service-related communications such as account statements, security alerts, KYC requests, or notifications required by our licensing obligations.
The pk31 Platform is strictly intended for individuals aged 21 years and above. pk31 does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If pk31 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account permanently closed.
If you are a parent or guardian and believe that a person under the age of 21 in your care has registered a pk31 account or provided personal data to pk31, please contact our support team immediately so that appropriate action can be taken without delay.
pk31 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Whilst pk31 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your pk31 account credentials.
The pk31 Platform may occasionally reference third-party services or platforms — for example, payment service providers or licensing authority websites — in the course of delivering its Services. pk31 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policies of any third-party service you access in connection with your use of the pk31 Platform.
pk31 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or Platform functionality. Where changes are material, pk31 will notify you via email to your registered address or via a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the pk31 Platform following notification of any update to this Policy constitutes your acknowledgement of the revised terms. The date at the top of this Policy indicates when it was last reviewed. The most current version of this Privacy Policy is always accessible at pk31.pro/privacy-policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how pk31 has handled your personal data, please contact the pk31 Data Protection team through the following channels:
pk31 will acknowledge your request within 5 business days and provide a full written response within 30 calendar days. If you are not satisfied with pk31's response, you may have the right to escalate your complaint to the relevant data protection supervisory authority or to the licensing authority under which pk31 operates.
This Privacy Policy was last reviewed and updated on 1 January 2026.
Every pk31 account holder has clear, enforceable rights over their personal data. Here is a quick reference summary — full details are in Section 10 above.
Request a full copy of the personal data pk31 holds about you at any time. Responses delivered within 30 days.
Request correction of any inaccurate or incomplete personal data held on your pk31 account.
Request erasure of personal data where it is no longer required, subject to legal retention obligations.
Receive your data in a structured, machine-readable format and transfer it to another service provider.
Request that pk31 pauses processing of your data in specific circumstances while issues are resolved.
Withdraw marketing consent at any time via account settings. Service communications are unaffected.
Your privacy and security are at the core of everything pk31 does. Log in to your account today and enjoy cricket betting, live casino, and premium slots — fully secured and privately handled in PKR.
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